Explore Ownership
Ownership Overview
Ownership Overview

Exclusive Ownership Experience

Welcome to an exclusive ownership journey, where remarkable vehicles receive meticulous care. Our MENA Client Care Promise ensures your Jaguar remains ready for any journey, maintaining peak performance long after you've left the showroom. With comprehensive 5-year coverage across Warranty, Servicing and 24/7 Roadside Assistance*, we deliver complete peace of mind so you can enjoy a refined driving experience.
Exclusive Ownership Experience

CLIENT CARE

We're here to support you at every turn.

CLIENT RELATIONSHIP CENTRE

CLIENT RELATIONSHIP CENTRE

Our dedicated team of Jaguar specialists are ready to provide personalised assistance whenever you need it (see contact details below).

For immediate assistance or inquiries, please contact us:

Tel: +971 4 309 8900 (International)
Email: crcmena@jaguar.com

Opening Hours:
Monday to Thursday: 9:00 AM to 6:00 PM
Friday: 9:00 AM to 1:00 PM
(UAE time, excluding public holidays)

JAGUAR CARE APP

JAGUAR CARE APP

For seamless digital support, the Jaguar Care App MENA offers 24/7 premium care at your fingertips – providing instant access to roadside assistance, vehicle insights, service booking and exclusive content tailored to your specific Jaguar model.
FAQ

FAQ

Explore our comprehensive FAQ section for immediate answers to common inquiries.

ROADSIDE ASSISTANCE CARE

Enjoy complete peace of mind with a luxury care service crafted for Jaguar. Whether you face a flat tyre, breakdown, accident or flat battery, our expert 24/7 support is just a phone call away, no matter where the journey takes you.

ROADSIDE ASSISTANCE CARE BENEFITS

ROADSIDE ASSISTANCE CARE BENEFITS

Exclusive 5-Year/150,000 km Complimentary Coverage


From the moment you drive away in your new Jaguar, you're protected by our comprehensive Roadside Assistance Care program for five full years or 150,000 km, whichever comes first.


This exclusive benefit is our way of welcoming you to the Jaguar family and ensuring your ownership experience is nothing short of exceptional. Available 24/7.


+971 4 309 8900 (International)


800 4535 (UAE)
ACCIDENT REPAIR AND SPECIALIST BODY SHOP SUPPORT

ACCIDENT REPAIR AND SPECIALIST BODY SHOP SUPPORT

Jaguar embodies refined luxury - and maintaining that standard requires expert care. Our network of authorised body shops are staffed by master technicians trained to the highest manufacturer standards. Using state-of-the-art diagnostic technology, they restore everything from the most subtle imperfections to significant structural repairs - ensuring your vehicle is returned to its original distinction, with full warranty protection preserved.

SERVICING, MAINTENANCE AND WARRANTY

SERVICING AND SERVICE PLANS

SERVICING AND SERVICE PLANS

To ensure your Jaguar continues to deliver exceptional performance, it requires scheduled servicing every 13,000 km or 12 months, whichever comes first. Each visit also features an Electronic Vehicle Health Check, complete with visual documentation, providing peace of mind in maintaining your Jaguar's standard of excellence.
REQUEST A SERVICE

REQUEST A SERVICE

Maintain your Jaguar’s peak performance with our flexible servicing options. Booking is effortless, whether through our intuitive online platform or the convenient Jaguar Care App. Both offer a complimentary vehicle health check and the freedom to choose your preferred date, time and mobility solution, ensuring a seamless and sophisticated service experience.
ONLINE SERVICE HISTORY

ONLINE SERVICE HISTORY

Instantly access your full service history with a single touch - for Jaguar vehicles manufactured from July 2013 onwards.
MAINTENANCE EXCELLENCE

MAINTENANCE EXCELLENCE

Put your Jaguar in the hands of certified specialists who understand luxury performance. With advanced diagnostic tools and genuine Jaguar parts, we maintain your vehicle to the uncompromising standards set out by our engineers. For a drive as smooth as it is powerful, your Jaguar deserves nothing less.
WARRANTY & EXTENDED WARRANTY

WARRANTY & EXTENDED WARRANTY

Drive with confidence, knowing your new Jaguar is protected by a comprehensive 5-year/150,000 km warranty. For extended peace of mind, our Extended Warranty options provide coverage for up to 10 years - offering a range of tailored protection packages to suit your lifestyle and driving preferences. Exceptional care for an exceptional vehicle.
ELECTRONIC VEHICLE HEALTH CHECK

ELECTRONIC VEHICLE HEALTH CHECK

At every service appointment, our technicians perform a comprehensive evaluation of your Jaguar using state-of-the-art diagnostic technology. You’ll receive a detailed, easy-to-understand report with visual documentation, providing complete transparency and empowering you to make informed decisions about your vehicle’s care.

MOBILITY SOLUTIONS

Mobility Promise

Your time is valuable, and we’re here to make sure it’s never compromised. Our premium mobility solutions are designed to keep your schedule uninterrupted while your Jaguar receives expert care. Each option is crafted to deliver seamless convenience and the elevated experience you expect from Jaguar:


• While-You-Wait Experience - Enjoy a refined moment of calm in our thoughtfully designed owner lounges, where comfort and productivity come together while your vehicle is serviced.


• Chauffeur Service - Travel in effortless luxury with our profess Jaguar vehicle.


• Executive Taxi Service - Receive complimentary premium transportation to your destination of choice, ensuring your day continues without pause.


• Collection & Re-delivery - Have your Jaguar picked up from your location and returned once servicing is complete. Please note, this service may incur Retailer charges.


• Courtesy Vehicles - Continue your journey in style with a meticulously maintained Jaguar courtesy vehicle. Availability is based on vehicle repair type and scheduling.


• Mobile Service - In select markets, our Mobile Care units deliver Jaguar expertise directly to your doorstep, providing convenience without compromise.


MOBILE CARE: EXPERT SERVICE AT YOUR LOCATION

Experience the height of convenience with Jaguar Mobile Care – a bespoke service that brings the expertise of our workshop directly to your chosen location. Our branded mobile units are fully equipped with cutting-edge diagnostic tools and staffed by master technicians, ready to perform tyre changes, battery services, software updates and select minor repairs - all without disrupting your schedule.


Each appointment is completed with the same meticulous quality checks you’d expect from our state-of-the-art service centres, ensuring your Jaguar performs at its peak.


Available across the UAE, Kuwait, Qatar, Saudi Arabia, Iraq and Egypt. Scheduling is seamless through your local Jaguar retailer. 

ACCESSORIES

Designed specifically for your lifestyle, our comprehensive range of Jaguar accessories seamlessly blends form and function. Whether you're navigating city streets with sophisticated interior styling upgrades, preparing for weekend journeys with protective exterior elements, or ensuring your four-legged companions travel in comfort with our specialised pet solutions, every accessory is engineered to the same exacting standards as your vehicle. From wheel accessories that make a statement to intelligent carrying and towing solutions that expand your possibilities, each piece comes with complete confidence, backed by our 12-month warranty.

CONNECTED CARE

INFOTAINMENT AND SOFTWARE UPDATES

InControl is the intelligent core of your Jaguar’s cabin, seamlessly integrating technology with elegance. With Pivi Pro, enjoy effortless control over your environment, smart navigation, enhanced security features and an advanced infotainment experience crafted for refined journeys. Your Jaguar stays at the forefront with over-the-air updates via the Pivi Pro system, delivering the latest features like Android Auto and Apple CarPlay. These updates enhance performance and stability across your vehicle, from the engine and transmission to interior systems and digital interfaces, ensuring every drive meets the highest standard of excellence.

Remote Vehicle Control App

Remote App¹ ² offers seamless access to your Jaguar’s status, security and health - all from the palm of your hand. Effortlessly manage remote climate settings, lock and unlock your vehicle (with intelligent reminders if it’s left unlocked) and view vital information such as fuel levels. It’s convenience and peace of mind, refined to match the sophistication of your Jaguar.

Remote Vehicle Health Monitoring**

With Jaguar’s advanced remote diagnostic technology, peace of mind comes naturally. With your permission, we discreetly monitor your vehicle’s health through seamless over-the-air diagnostics, designed to identify potential concerns before they arise. This intelligent system enables our retailers to provide timely, bespoke support, precisely aligned with your schedule. By combining proactive care with intuitive technology, we elevate traditional vehicle maintenance into a quietly seamless experience. For more information, please contact your local Retailer or the Client Relationship Centre.

ELECTRIC VEHICLE OWNERSHIP

From initial setup to advanced charging tips. Learn how to connect your infotainment system, manage charging at home or on the go and explore driving modes that blend electric and petrol power for maximum efficiency. You’ll also find guidance on installing a home charger, using public charging networks and keeping your battery performing at its best.

* The 5-year Warranty, Servicing and Roadside Assistance are subject to market-specific variations and local legislation. Coverage details, terms and conditions may differ across territories within the MENA region. Please consult your authorised Jaguar Retailer for precise information regarding coverage applicable to your specific vehicle and location.

** Service available in specific markets, check with your local Retailer


1 Available to download via the Apple App Store or Google Play for most Android and Apple iOS smartphones. Jaguar Remote App requires network connectivity, a compatible smartphone, an InControl account and a Remote subscription. To continue using the relevant feature after its initial subscription period, you will need to renew your subscription and pay the applicable renewal charges.


2Pivi, Pivi Pro and InControl features, options, third-party services and their availability remain market dependent – check with your Jaguar Retailer for local market availability and full terms. Certain features require an appropriate SIM with a suitable data contract which will require further subscription after the initial term advised by your Retailer. Mobile network connectivity cannot be guaranteed in all locations. Information and images displayed in relation to the InControl technology, including screens or sequences, are subject to software updates, version control and other system/visual changes depending on options selected. Full terms and conditions can be found here